Domani Ventilation Domani Ventilation

Privacy Policy

Last updated: July 2, 2026

Domani Ventilation Services Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (domaniventilation.co.uk) or contact us for our services.

We are the data controller for the personal data collected through this website. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at dvs@domaniventilation.co.uk.

1. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: First name, last name, and company name (if applicable).
  • Contact Data: Email address, telephone number, and postcode/address (to assess service areas).
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services (collected via cookies).

2. How We Collect Your Data

We collect data from and about you through:

  • Direct Interactions: You give us your Identity and Contact Data by filling in our contact form or by corresponding with us by phone, email, or post.
  • Automated Technologies: As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies (see Section 6).

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer and respond to your free survey request.
  • To manage our relationship with you (e.g., sending service reminders or updates).
  • To run, protect, and improve our website and business (including troubleshooting, data analysis, and testing).
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

4. Data Sharing and Transfers

We do not sell your personal data. We may share your data with trusted third parties who assist us in operating our website and conducting our business, such as:

  • Email Service Providers: We use Resend to securely transmit and process email inquiries submitted via our contact forms.
  • Analytics Providers: We use Google Analytics to help us understand how users interact with our website.
  • Professional Advisers & Regulators: Including lawyers, auditors, insurers, and authorities (such as HMRC or the ICO) where required by law.

5. Data Security & Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Cookies and Google Analytics

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse and allows us to improve our site. Specifically, we use Google Analytics to track site usage. Google Analytics sets cookies to gather information anonymously and compile reports on website activity.

In accordance with the GDPR, we request your consent before setting non-essential cookies. You can manage your preferences at any time using our Cookie Consent banner.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data ("the right to be forgotten").
  • Object to or request restriction of processing of your personal data.
  • Request transfer of your personal data.
  • Withdraw consent at any time (where we are relying on consent to process your data).

To exercise any of these rights, please email us at dvs@domaniventilation.co.uk. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk).